Impact of Conflict Management Styles on Employee Motivation and Organization Performance of Banking Industry of Bahawalpur in Digital Era

Abstract

This study intends to examine the impact of conflict management styles on the employee motivation and performance of banking organizations in Bahawalpur, Pakistan. The study collected primary data using convenience sampling technique from 385 employees working under managers or supervisors in the banking sector of Bahawalpur. Structural equation modeling (SEM) was used to analyze the data and test the relationships among the variables. The results of the study indicate that integrating style of conflict management has insignificant impact on organization performance but positively influences the employee motivation. The accommodating and avoiding conflict management styles have a significant positive impact on the employee motivation and the performance of banking organizations in Bahawalpur. However, forcing conflict management style has an insignificant impact on employee motivation and organizational performance. Additionally, employee motivation is positively related to organizational performance. These findings suggest that organizations can improve their performance by using avoiding and accommodating conflict management styles and by enhancing employee motivation. The study provides valuable insights for banking organizations in Bahawalpur, Pakistan, and can also be useful for organizations in other industries and locations. The findings highlight the importance of effective conflict management and employee motivation in achieving organizational success.