The Digitalization of Supply Chain Impact on Business Performance: A Study of Multinational Companies

Abstract

This study determines the impact of digitalization of the supply chain on business performance (BP) in the context of multinational companies in Malaysia. A Likert scale questionnaire was used to collect quantitative data from employees of three multinational companies. Smart PLS 3.0 was used as the statistical data analysis tool. The results of the study show that the digital supply chain (DSC) has a significant impact on business operations (BO), business competitiveness (BC), and multinational business (MB). The findings support the existing literature on the benefits of DSC adoption for BP. The study has several practical and theoretical implications. The theoretical implications include the need for further research on the mechanisms through which DSC impacts BP and the role of specific digital technologies in supply chain management (SCM). The practical implications include the importance of investing in DSC technologies, developing a comprehensive DSC strategy, and building strong partnerships with suppliers and other business partners. The study suggests several future directions for research, including investigating the impact of blockchain technology on SCM and BP, examining the impact of DSC on sustainability metrics, and exploring the impact of DSC on different industries and sectors. Overall, this study provides significant insights into the impact of DSC on BP and highlights the importance of adopting digital technologies in SCM to improve BO, competitiveness, and MB.