Influence of Employee Skills and Task Quality on Technical Accuracy: Evidence from Digital Transformation in England

Abstract

This study investigated the relationship between employee skills, task quality, and technical accuracy in banking sector of England. A quantitative research approach was followed in this study and questionnaire survey was carried out. The results revealed that task quality mediates the relationship between employee skills and technical accuracy, suggesting that higher employee skills lead to better task quality, which, in turn, leads to higher technical accuracy. The study’s findings highlight the importance of investing in employee training and development to improve task quality and technical accuracy, leading to enhanced organizational productivity, reduced costs, and improved customer satisfaction. However, the study’s limitations include the cross-sectional design and self-report bias. Future studies could employ longitudinal or experimental designs and use objective measures to mitigate these limitations.